Last Updated: 19/11/2024

1. Introduction

These Terms and Conditions (“Terms”) govern your engagement with CodeLogic Technologies (“Company,” “we,” “us,” or “our”) for website development and digital marketing services. By engaging our services, you (“Client,” “you,” or “your”) agree to these Terms in their entirety.

2. Services

2.1 Website Development Services

  • Custom website design and development
  • E-commerce solutions
  • Content Management System (CMS) implementation
  • Mobile application development
  • Website maintenance and support
  • API integration and development
  • Database design and management

2.2 Digital Marketing Services

  • Search Engine Optimization (SEO)
  • Social Media Marketing
  • Pay-Per-Click (PPC) Advertising
  • Content Marketing
  • Email Marketing
  • Analytics and Reporting

3. Project Execution

3.1 Project Timeline

  • Project timelines will be mutually agreed upon in writing
  • Timelines may be adjusted due to client feedback, revisions, or scope changes
  • Delays caused by late client feedback will not be counted against project timeline

3.2 Client Responsibilities

  • Provide necessary content, images, and materials in requested formats
  • Review and provide feedback within agreed timeframes
  • Maintain regular communication with project team
  • Ensure all provided content complies with applicable laws

3.3 Revisions and Changes

  • Initial proposal includes up to three rounds of revisions
  • Additional revisions will be charged at hourly rates
  • Major scope changes require written approval and may affect timeline and costs

4. Payment Terms

4.1 Fee Structure

  • 40% upfront payment to initiate project
  • 30% upon completion of development phase
  • 30% before final launch
  • Monthly/recurring fees for ongoing services

4.2 Additional Costs

  • Third-party software licenses
  • Stock images or media
  • Custom feature development
  • Additional revision rounds
  • Emergency support outside business hours

4.3 Late Payments

  • Payments overdue by 30 days incur 1.5% monthly interest
  • Services may be suspended for payments overdue by 45 days
  • Client responsible for collection costs of overdue payments

5. Intellectual Property Rights

5.1 Client Materials

  • Client retains rights to all provided content and materials
  • Client warrants ownership/right to use all provided materials
  • Client indemnifies Company against third-party claims

5.2 Development Work

  • Client receives full rights to custom design elements upon final payment
  • Company retains rights to proprietary code, frameworks, and tools
  • Client receives license to use proprietary elements for intended purpose

6. Confidentiality

6.1 Protected Information

  • Business strategies and plans
  • Technical specifications
  • Financial information
  • Customer/user data
  • Proprietary processes

6.2 Data Protection

  • Implementation of industry-standard security measures
  • Compliance with applicable data protection laws
  • Immediate notification of security breaches
  • Secure data transfer protocols

7. Warranties and Limitations

7.1 Company Warranties

  • Services performed professionally and competently
  • Compliance with industry standards
  • Implementation of security best practices
  • Use of licensed software and tools

7.2 Limitations

  • No guarantee of specific business results
  • No responsibility for third-party service disruptions
  • Force majeure events
  • Limitations on consequential damages

8. Term and Termination

8.1 Project Termination

  • 30-day written notice required for termination
  • Payment for completed work and expenses
  • Return of client materials and data
  • Transition assistance available at standard rates

8.2 Ongoing Services

  • Initial commitment period as specified in proposal
  • Automatic renewal unless cancelled in writing
  • 60-day notice required for service cancellation

9. Dispute Resolution

9.1 Resolution Process

  1. Direct negotiation between parties
  2. Mediation by mutually agreed third party
  3. Binding arbitration if mediation fails
  4. Jurisdiction in [Your Location]

9.2 Governing Law

These Terms are governed by the laws of [Your Location] without regard to conflict of law principles.

10. Communication and Support

10.1 Regular Business Hours

  • Monday to Friday, 9:00 AM to 6:00 PM [Timezone]
  • Response within 24 hours during business days
  • Emergency support available as per service agreement

10.2 Support Channels

  • Dedicated project manager
  • Ticket system for issue tracking
  • Emergency phone line for critical issues
  • Regular status meetings and reports

11. Amendments and Updates

We reserve the right to modify these Terms at any time. Changes will be effective upon notification to clients and continued use of services constitutes acceptance of modified Terms.

12. Contact Information

[Company Name]
[Address]
[Phone]
[Email]
[Website]

For legal notices: [Legal Department Email]

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.